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4-star hotel Check-out 12:00

Hotel Santiago

Enjoy a comfortable stay at Hotel Santiago, located in Tepeyac Insurgentes near the Basilica of Our Lady of Guadalupe. Features free Wi-Fi, parking, and air-conditioning.

Av. Montevideo 74, Tepeyac Insurgentes, Gustavo A. Madero, 07020 Ciudad de México, CDMX, Mexico View on map
8.4/10
Very Good Based on 3460 recent guest reviews
Free Wi-Fi Free parking Air-conditioned
What recent guests emphasize

Comfortable budget stay with convenient location

Recent guests highlight the hotel's affordability and practical amenities, with mixed feedback on service and some facilities. The location is appreciated for its proximity to key cultural spots and transport links.

Guests often praise

  • Affordable room rates offering good value for money.
  • Comfortable and spacious rooms with simple, clean furnishings.
  • Convenient location near metrobus, Basilica of Our Lady of Guadalupe, and local markets.
  • Free Wi-Fi and air-conditioning are appreciated amenities.
  • Some rooms feature extras like jacuzzis and bottled water.

Worth knowing

  • Check-in may involve waiting in a small shared lounge during peak times, which some find uncomfortable.
  • Service quality is inconsistent; reception staff are generally friendly but restaurant service is slow and food quality varies.
  • Facilities like sauna and jacuzzi may not always be fully functional or meet expectations.
  • Noise can be an issue in rooms facing the main avenue.
  • Not pet-friendly and no pool, fitness center, or airport shuttle available.

Best for

  • Budget-conscious travelers seeking a basic but comfortable stay.
  • Visitors interested in exploring nearby cultural and religious attractions.
  • Short-term stays and couples looking for affordable, private rooms.
  • Those relying on public transportation, with easy access to metrobus stops.
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About this property

Welcome to Hotel Santiago

Hotel Santiago is a 4-star accommodation located in a residential area of Gustavo A. Madero, within easy reach of the Basilica of Our Lady of Guadalupe and hiking opportunities at El Tepeyac. The surroundings offer a glimpse of local life, including access to a nearby flea market, making it suitable for visitors interested in both cultural and natural attractions.

The hotel features basic, air-conditioned rooms that offer good value for their price, as noted in guest reviews. Some guests highlight the spaciousness and cleanliness of the rooms, as well as the convenience of in-room dining, though feedback on service speed and overall atmosphere is mixed. While it does not provide facilities such as a pool, fitness center, pet-friendly options, or airport shuttle, it does offer free Wi-Fi and parking, aligning with practical needs.

Guests should note that check-out time is at noon, and although the property is not suited for pet owners or those seeking upscale amenities, it caters well to travelers looking for economical comfort close to public transport and local landmarks. Some reviews mention occasional delays during check-in and varying room noise levels depending on location within the hotel.

Nearby hospitality options include several other hotels with comparable ratings and guest volumes, allowing for alternative choices within walking distance. With a sizable number of reviews averaging a 4.2 rating, Hotel Santiago remains a straightforward choice for short-term stays in the area.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Free parking
Air-conditioned

Not available at this property

Pool
Pet-friendly
Airport shuttle
Fitness center
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

DA
Diego Adair Apr 05, 2026
10

La habitación sencilla ($400 pesos) es demasiado barata y buena para el precio, es muy fácil y rápido pedir tu habitación (sí piden identificación para todos los acompañantes) la habitación como tal se me hizo increíble. Muy bonita. La comida y el menú se me hizo muy barato considerando que te lo traen hasta tú habitación ya caliente y preparado. En general me gustó mucho el lugar a mí y a mi pareja.

EZ
Eduardo Zavala Apr 05, 2026
10

A good place for staying a long or short time, it's comfortable and cheap, near metrobus and turístico places as "la villa" With good privacy

GG
Gustavo Garcia Apr 02, 2026
8.0

Lo he visitado varias veces y la verdad por el precio está bastante bien, $450 la noche. El problema es un poco la disponibilidad, ya que a partir de cierta hora en la noche (alrededor de las 8:30) empiezan a dejar pasar a las habitaciones de noche completa, el inconveniente es que te pasan primero a una sala de espera bastante pequeña donde estás con todas las demás parejas que igual están esperando, lo que lo hace bastante incómodo, sobre todo si buscas privacidad. Si eso no te importa, la verdad es que lo recomiendo mucho, la habitación está muy linda y cómoda, a excepción de una que otra vez que me ha tocado habitaciones con olor como a insecticida. La atención del personal de recepción bien.

CL
Christian Lopez Mar 31, 2026
10

Relación precio calidad es muy bueno la verdad, lo recomiendo mucho, excelente ubicación

JRP
Julieta Rascón perez Mar 30, 2026
8.0

Ya no está tan padre como antes , el jabón que ponen para el jacuzzi ni espuma hace, compramos unos refrescos era en total $120 y nos cobraron $150 , la chica de la recepción muy amable y atenta. El sauna nunca se calentó

JC
José C. Mar 23, 2026
8.0

Yo lo conozco más como un hotel de paso para parejas, las habitaciones son lindas y muy amplias, tienen una pequeña mesita con 2 sillas acolchadas, las regadera tiene buen flujo de agua y siempre tiene agua caliente, incluye algunas detallitos que a veces ya no ponene en otros hoteles como una botella de agua y paquete de pañuelos. En general se me hace muy cómodo y limpio, el costo a enero de 2026 es 420 la habitación sencilla.

AD
Aryana Dionisio Mar 17, 2026
8.0

Está bien ubicada. Atención al cliente es fatal,te hacen esperar 20 min en sala de espera para poder acceder a la habitación. el restaurante pésimo Servicio,tardan mucho en subirte la orden y la comida no está acorde a lo publicado. Conforme a las habitaciones,están acorde al presupuesto,la seguridad de la habitación no es muy buena. La Televisión eh Internet es un excelente servicio no hay problema con ninguno de los dos. al igual que el baño.

JG
Jaime Garrido Mar 11, 2026
8.0

It's a nice place for a quick getaway but the room I got was facing the main avenue and it gets really loud on mornings.

CEL
Carlos Eduardo Leon Carpio Feb 27, 2026
10

Have so good rooms whit jacuzzi and si spacious, i liked them and is si Shure what i come back.

HJ
Hall Jordan Feb 20, 2026
8.0

Solicité una habitación sencilla con costo de $400 por 5 horas, es una habitación amplia pero con muchos detalles que para mí no compensa su valor, a primera vista todo se ve bien pero poco a poco salen a relucir cosas. Yo había leído comentarios de que había chinches así que revise las cobijas y almohadas y para mí fortuna no había nada mal, se veía limpia la cama, dónde si hubo bastante problema fue en el.piso ya que al.salir de bañarme pues no tenia sandalias y tuve q estar descalzo y al subirme a la cama pues me di cuenta que tan sucio estaba el piso, lo mismo con la lámpara que está en la zona del lavabo muy llena de insectos muertos que sabrá Dios que tipo de insectos sean pero da muy mal aspecto. Solo había dos contactos para poner a cargar el celular los cuales estaban flojos y a lado del lavabo lo que pude ser peligroso si se moja. La ventana del baño en mal estado. La chica de recepción no fue grosera pero tampoco fue muy servicial que digamos. En cuestión de ubicación es fácil llegar está justo enfrente de una parada del metrobus y sobre una avenida principal. A mí honestamente no me gustó del todo

Location & neighborhood

Where you'll find Hotel Santiago

Mexico City, Mexico

Residential area with the Basilica of Our Lady of Guadalupe, hiking at El Tepeyac & a flea market.

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